Please read carefully
Everybody has small print and this is ours.
In particular, please note clauses 6, 7 and 8, with regard to to Payment Terms, Cancellation and Postponements. Your acceptance of a booking implies you have read, understood and agree to comply with the following Terms and Conditions.
TERMS AND CONDITIONS FOR SUPPLY OF COMPUTER TRAINING SERVICES AND FACILITIES BY RPC UK LIMITED
Download our Terms and Conditions of Sale click here
1. DEFINITIONS
a) RPCuk means RPC UK Limited whose registered address is 20a Racecommon Road, Barnsley, South Yorkshire, S70 1BH.
b) "The Purchaser" means the person, firm or corporate body wishing to attend or use the facilities/services and courseware.
c) "The facilities/services" means the various training courses or other services provided by RPC or it's agents or partners at its premises or elsewhere as agreed which have been commissioned by the purchaser.
d) "Courseware" means the course manual, exercises and other relevant documentation made available to purchases attending or using services provided by RPCuk.
2. THE CONTRACT
a) The contract for the supply of the facilities/services is agreed by the issue of confirmation by RPCuk in the form of the invoice(s). Where the purchaser has not provided a written or formal confirmation the issue of an invoice by RPCuk is deemed to be acceptance of a contract between the purchaser and RPCuk. Clients wishing to refute this acceptance must do so by 5:00pm in writing on the third working day after the date stated on the invoice(s) at the RPCuk address shown on the invoice. A facsimile transmission will be acceptable.
b) These terms and conditions supersede and replace any previous agreements, proposals or representations made between the purchaser and RPCuk for the provision of the facilities/services. These terms and conditions shall prevail notwithstanding any terms and conditions contained in any order submitted by the purchaser. Any variation to these terms and conditions must be agreed in writing by RPCuk.
c) The waiver by RPCuk of any breach of these terms and conditions shall not prevent its subsequent enforcement and shall not be deemed to be a waiver of any subsequent breach.
d) The purchaser shall procure the observance by its representatives attending or using the facilities/services and using the courseware of its obligations under these terms and conditions.
3. BOOKINGS
a) The purchaser should attend or use the facilities/services on the commencement date specified by RPCuk in its confirmation of booking or invoice. RPCuk shall not be liable for any costs, damages or expenses suffered by the purchaser as a result of any cancellation or postponement of the facilities/services.
b) The purchaser shall not assign its booking without prior written consent of RPCuk.
4. CONFIDENTIALITY AND COPYRIGHT
The purchaser will not, unless authorised by RPCuk...
a) Disclose, provide or make available to any person other than the delegates in whole or in part any of the courseware or any copies thereof.
b) Do any act in relation to any of the courseware, which is a restricted act under the Copyright, Designs and Patents Act 1988
5. OBLIGATIONS OF THE PURCHASER
The purchaser agrees that while attending or using the facilities/services it will: -
a) Co-operate with RPCuk personnel and accept their direction, supervision and control and confirm to its rules and regulations.
b) Take all reasonable steps to safeguard their own safety and the safety of any other person who may be affected by its actions whilst attending or using the facilities/services.
c) Not engage in any conduct detrimental to the interests of RPCuk.
d) Not to solicit or employ or otherwise engage or contract for the services of any employee or agent of RPCuk, engaged at any time in the provision and/or preparation of the facilities/services, until twelve months after the date of termination of such employee's or agents employment by RPCuk or twelve months after the completion of the facilities/services (whichever is the earlier).
e) To abide by the course prerequisites.
6. CANCELLATION
a) The purchaser agrees to pay the following charges to RPCuk in the event that for whatever reason, its representative fails to attend or withdraws from a training course or use a facility/service which it has booked without providing at least 28 days written notice prior to the scheduled commencement date.
WRITTEN NOTICE GIVEN CANCELLATION CHARGE
0-10 working days... 100% of fee
11-20 working days... 50% of fee
20-28 days... 25% of fee
b) Irrespective of the notice period given, the purchaser will be entirely responsible for costs incurred by RPCuk or any third party associated with the booking of the facility/service such as hotel, equipment or third party services.
c) The purchaser agrees that notice of all cancellations, irrespective of the period of notice given, should be in writing, otherwise full payment will be required.
d) If the course is under subscribed, the course will be re-scheduled on an alternative date. RPCuk will be provide 5 working days written notice via email to all delegates booked on to the course(s).
7. PAYMENT TERMS
Payment is required in advance. RPCuk accepts company cheques. Invoices are raised and submitted to the purchaser upon RPCuk receiving oral or written confirmation of the booking of the facility/service. All fees are due for payment at least 10 working days prior to the commencement of the course or service. RPCuk reserves the right to charge the client the current base lending interest rate plus 3.5% on all unpaid fees.
8. POSTPONEMENTS
a) The purchaser agrees to notify RPCuk in writing of any postponement which will be without charge provided a minimum of 28 days notice prior to the scheduled commencement date otherwise the following charges apply:
WRITTEN NOTICE GIVEN FEE CHARGED
0-10 working days... 100% of fee
11-20 working days... 50% of fee
20-28 working days... 25% of fee
b) Courses postponed and subsequently cancelled will be subject to level of cancellation fee that would have been applied if the course had been cancelled and not postponed. If the subsequent cancellation period is less than originally given when postponed then the cancellation fee will be charged for both instances.
9. JURISDICTION
English Law governs these terms and conditions and the purchaser agrees to submit to the jurisdiction of the High Court of Justice in England
10. ON-SITE WITH RPCuk PROVIDING EQUIPMENT
The purchaser agrees that where training is provided on site at a location provided by the purchaser, the supply of adequate power supply, power outlets and extension cables and other facilities such as whiteboard-flipchart, OHP and screen is, unless otherwise agreed in writing, the responsibility of the purchaser. The purchaser further agrees to expedite the setting up of the training equipment by ensuring that the room is made ready prior to the delivery of the equipment which would normally occur one working day prior to the commencement of the course, within normal working hours.
Collection of equipment may in some instances by undertaken the day after the course. All expenses for extra visits or delays will be charged at cost.
11. PROMOTIONAL OFFERS
Occasionally, RPCuk will initiate promotional offers, which may vary the terms and conditions stated above as well as offering discounts.
In such instances, RPCuk reserves the right to withdraw any promotional offer at any time without providing any due reason. Any discounts offered will be based upon current standard prices. Clients who already benefit from a discounted price may select either the promotional offer or their agreed discount, but not both.
12. COURSES
a) RPCuk constantly updates is courseware and therefore reserves the right to amend without notice the course contents and structures. The issuing of the Course Outline is intended only as a guide and does not form part of any contract with the client. Clients booking workshop courses, which use units of one or more course manuals will be issued manuals only with the units requested. Unless otherwise agreed in advance and confirmed in writing, the composite manual must not exceed the size of a standard course manual.
b) Clients booking dedicated company courses are responsible for ensuring that all delegates are of an equal level in terms of current knowledge, abilities and capacity to learn when they (the client) have identified the course content. RPCuk will give an indication of the duration of a course structure designed by the client based on the average performance of end-users but cannot be held responsible if one or more delegates are not able to cover the course content in the estimated time. Delegates will however continue to benefit from receiving the full courseware content and the help-line support for the full course content as agreed at the time of booking.
c) Course finish times are approximate and based upon eight delegates of average ability proceeding at a normal rate of progress. Early completion of the course does not qualify the purchaser for either a proportional rebate or for delegates to train in other areas. Tutors are however available to consolidate the course up to 5:00pm.
d) If numbers on a Public Course are not sufficient to make the course viable, RPCuk reserves the right to postpone, or convert the course to a reduced duration course at no extra cost to the client.
13. OWNERSHIP OF GOODS OR SERVICE SUPPLIED
The title of any goods, materials, manuals or software supplied by RPCuk as part of or in full of any service undertaken by RPCuk remains invested in RPCuk until full and final payment is received.
14. SOFTWARE
The purchaser agrees that whilst their delegate(s) attend any RPCuk course, the license to use the software at their place of business will, for the duration of the course only, be temporarily loaned to RPCuk for the sole purpose of training their delegate(s).
