Senior Account Manager

We pride ourselves on nurturing strong customer relationships that support repeat business and exceptional outcomes for our clients. Our Senior Account Managers are key in the success of this strategy.

The Senior Account Manager is responsible for the hands-on management and growth of RPC\'s consultancy business, within an assigned portfolio of customers, target accounts and market sectors. The role combines account ownership, customer relationship development and active opportunity progression to win consultancy, implementation and associated services revenue across RPC’s target markets. The Senior Account Manager works closely with the Head of Business Development, consulting, delivery and technical teams to identify and develop account growth opportunities, maintain alignment between customer needs and delivery capability, and support the achievement of RPC\'s commercial objectives.

Due to the nature of our work and the sensitive markets that we operate in, applicants must be eligible to be security cleared to SC level.

Key Accountabilities

Account Management & Customer Growth

• Builds, manages and maintains strong, trusted customer relationships, acting as the primary commercial point of contact for assigned accounts.
• Identifies and pursues account expansion opportunities across consultancy, implementation, integration, training, hosting and support, translating customer needs into clear commercial and delivery propositions.

Business Development & Sales

• Proactively identifies, qualifies and pursues account growth, upsell, cross-sell and new business opportunities within assigned accounts and target customers.
• Owns assigned opportunities from qualification through to contract signature, maintaining accurate pipeline and forecast information and leading the associated pre-sales and bid-shaping activity.

Bids, Proposals & Commercial Ownership

• Supports and contributes to bids, tenders and customer proposals, including commercial and pricing inputs.
• Works with consulting and technical teams to ensure proposed solutions are realistic and deliverable, supporting contract negotiations and deal close-out where required.

Oracle & Partner Relationship Management

• Works with Oracle and other partners in support of assigned accounts and opportunities, helping to progress opportunities, coordinate customer engagement and identify account growth opportunities.
• Contributes to solution positioning around Oracle Primavera Unifier, P6 EPPM, Oracle Primavera Cloud and related applications and integrations.

Market Development & Internal Collaboration

• Develops a strong understanding of assigned markets, customers and accounts, sharing market insight, customer feedback and competitive intelligence internally.
• Aligns sales and delivery objectives across Business Development, Consulting, Delivery, Technical and leadership teams, representing RPC at customer, Oracle and relevant industry events.

Experience and Qualifications

Essential

• Proven account management experience, including responsibility for developing and growing customer accounts and managing commercial relationships.
• Strong understanding of programme delivery, project controls or enterprise delivery systems, with credibility among senior customer, partner and internal stakeholders.
• Proven ability to shape commercially sound, deliverable solutions with consulting, delivery, technical and senior commercial leadership teams while owning day-to-day execution.
• Experience managing commercial opportunities through a structured sales cycle, maintaining accurate account and opportunity information and supporting reliable forecasting

Desirable

• Experience in R&D-focused or engineering-led environments.
• Experience selling consultancy or implementation services
• Familiarity with Oracle Primavera products or similar project delivery platforms.
• Experience working with software vendors, systems integrators or Oracle partners.
• Understanding of project controls markets, public sector frameworks or major capital delivery environments.
• Experience working within structured account ownership models and managed account transitions.
• Experience in business development, opportunity generation or sales-cycle management

Skills

• Builds trusted customer relationships and manages assigned accounts with clear ownership and accountability.
• Identifies, qualifies and progresses account growth and new business opportunities through a structured sales cycle, maintaining accurate pipeline and forecast information.
• Leads customer engagement, pre-sales and bid-shaping activity from initial contact through to contract signature.
• Collaborates effectively across consulting, delivery, technical and leadership teams, while maintaining accountability for assigned accounts.
• Communicates credibly with senior customer, partner and internal stakeholders at programme, portfolio and enterprise level.
• Shapes clear, practical and commercially sound propositions that align customer needs with RPC delivery capability.
• Applies strong commercial judgement to proposals, pricing inputs, negotiations and deal close-out activity.
• Develops market insight and partner relationships that support customer growth, account development and opportunity progression

Why RPC? 

RPC is a 100% employee-owned business with over 30 years of experience delivering project controls solutions. We’re proud of our reputation for technical excellence, professionalism and long-standing client relationships. Our company mission to create and deliver Oracle project controls solutions that empower project teams enables our clients to build a better future for everyone. 

We offer: 

• A supportive, collaborative environment that values quality and learning
• Opportunities to work on complex, high‑profile client engagements
• A competitive salary and benefits package
• The chance to be part of a friendly, supportive, Employee Owned team 

As Oracle Global Partner of the Year in the Construction and Engineering Industry Solutions category we are working towards our vision of growing our position as the UK’s Oracle Primavera Partner of choice, leading innovation worldwide in project controls. 

Could this be your next step? 

If you enjoy hands-on delivery, are comfortable working directly with customers, and are open to travel to support meaningful project outcomes, we’d love to hear from you. Get in touch with a covering note and CV to find out more about joining RPC’s technical delivery team.

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